We provide you multiple ways to order:
- Click on a shopping cart icon by the product you would like to order on our web site, follow the online instructions to complete your order. A major credit card is required for this order option. You may create an account by entering your email address and creating a password. This is the best way to order because by creating an account, you have full access to our Customer Center at which you can: Place a Sales Order, Check status of your order, or See/Print sales receipts
- Call our Customer Service/Order line toll free 1-888-651-3431.
- Send in a certified check or money order for your products. Just print out the order form on our order form page, fill it out and send it with your certified check or money order. Personal checks are also accepted. Orders will not ship until the personal check clears which usually takes 10 days. CLICK HERE TO GO TO THE PRINTABLE ORDER FORM
- Orders can be faxed to us 24 hours a day. Just print out the order form, fill it out and fax it to us at 1-(262)-306-8035. CLICK HERE TO GO TO THE PRINTABLE ORDER FORM
- Contact Us with your phone number and the best time to call you and we will take your order over the phone.
- Net 30 transactions are available for some businesses and organizations pending credit approval. For more information call our customer service lines at 1-888-651-3431 (Monday-Friday 8:00am to 5:30pm Central Standard Time).
Answer: When you order online using our secure shopping cart and you include your valid email address on the order form, you will receive two confirmations:
- The first confirmation you receive will include a summary of your order and your order number; refer to this order number for all inquiries.
- You will receive a shipment confirmation when your order ships. This is your Item Fulfillment email that includes your shipment tracking information. You will be able to track your shipment one (1) business day after receiving the tracking number. If you attempt to track your order the same day you receive the tracking information you will typically receive a message indicating your shipment does not exist. This is common. Try tracking your shipment again the next business day.
Answer: Most orders ship via FedEx or other similar carrier, regular ground service unless otherwise stated on the web site. We ship from various warehouses throughout the United States. Depending on your location you will receive your order between 2 and 10 business days unless otherwise stated on the product page for the particular item you are ordering.
Answer: We want you to be 100% satisfied with both your products and the service you receive. If you need your order by a specific date please call our customer service department toll free at 1-888-651-3431 (Monday – Friday 8:00am to 5:30pm Central Standard Time). We will be more than happy to give you your shipping options and costs so you can make your best purchasing decision.
Answer: Our product experts are here to assist you and help you make your best purchasing decision. Get the answers you need by calling our customer service lines at 1-888-651-3431, Monday – Friday from 8:00am to 5:30pm Central Standard Time. You may also Contact Us with your questions. We monitor our customer service in box constantly throughout the business day and will reply to you promptly.
Answer: Because most of our products ship via FedEx or common carrier we are unable to ship to PO and/or APO boxes. For more information on shipping view our Shipping Policies.
Answer: The cost for shipping and handling is located after the product price for each item. This cost is in addition to the item cost. All shipping costs indicated are for the continental or lower 48 states of the US only. Customers from Hawaii, Alaska, Puerto Rico, or Canada should call our customer service lines at 1-888-651-3431, Monday – Friday from 8:00am to 5:30pm Central Standard Time for a shipping quote.
Some items ship free freight. These items do not have a shipping cost listed after the product price. For more information on shipping view our Shipping Policies.
Answer: If you elected to create an account when you originally ordered you can check your order status online. Otherwise you can check the status by calling our customer service lines at 1-888-651-3431, Monday – Friday from 8:00am to 5:30pm Central Standard Time. You may also contact us with any questions. To check your order status online click the “My Account” link at the top of most of our navigational pages. You will be forwarded to the Returning Customers page. Enter your email address and password. You will now enter our Customer Center. Click the link “See Orders.”
You will now see your Sales Orders, current status of our Sales Orders and tracking information if available.
To view the shipping status of your order you can view our shipment tracking page for more details.
Answer: For more information on our return policy please view our return policy page.
Answer: We offer a One-Year Warranty on most Discount Ramps brands, including Apex, Black Widow, Silver Spring, Black Ice, Harbor Mate, Big Boy, Kill Shot and HD Ramps products. Products not manufactured by Discount Ramps are covered under the warranty of their manufacturer.
Product-specific warranty information can be found on each product page under the “Warranty” tab. We guarantee our product to be free of defects at the time of receipt.
Our warranties are non-transferrable, and become void if the product has been misused, neglected, altered, damaged or tampered with.
The manufacturers reserve the right to substitute, discontinue, alter or modify any product or part at any time without notification. If the product is discontinued or modified prior to the warranty claim, Discount Ramps will substitute the defective product or part.
Discount Ramps shall not be held liable for any damages that arise from the use of our products, including and not limited to property damage, loss of value of the product or loss of use of the product.
Please note that all warranty claims must be made directly to the original place of purchase.
- Please contact us promptly at (888) 651-3431, Mon – Fri from 8am to 5:30pm CST.
- Please be prepared to submit photos to assist our staff with processing your claim. Any defects will be determined by Discount Ramps with relevant evidence. If a defect is confirmed, Discount Ramps will replace the defective part with the same or similar product at no charge. The purchaser is responsible for labor charges.
Answer: At the present time we do not have distributors outside of the US and because of this we do not currently ship outside of the USA. We are only able to ship to the USA “Including Alaska, Hawaii, & Puerto Rico” and Canada. However, please make sure to contact us for shipping costs with any shipments going outside of the Lower 48 States. Simply send us a message via our contact form. Include in your email your full shipping address including your postal code, the item number, and the description of the product. Typically we provide freight quotes the same or next business day.
Answer: We pride ourselves on having the lowest prices on the internet. In order to offer you the lowest prices we keep our cost at a bare minimum. Because of this, we do not offer a printed catalog. The internet allows us to provide a greater level of product information with pictures plus the flexibility of updating daily with exciting new products.
Answer: We strive to bring you the largest selection of ramps and loading products at the lowest prices available. Because it is impossible for us to monitor all our competitors we will reward you with an additional 5% off any advertised competitors delivered price that is lower than ours on the same product we carry.* Just call our product experts Toll Free at 1-(888)-651-3431 from 8:00am to 5:30pm Central Standard time, Monday through Friday and let them know where you found the item and the listed price. You can learn more about the low price promise by clicking here. * Competitors regular delivered prices only on the same product. Please have the name of the web site available when calling.